FAQ

Can I place an order over the phone or by email?

You are always welcome to call our friendly shoe experts toll free at 1-866-393-9291 to place an order over the phone. Our Customer Service Center is open M-F 10am-4pm EST.

Can I special order items that are not currently available?

At this time, we are currently unable to accommodate requests for special or custom orders. All of the merchandise that we currently have available is displayed on our website.

We're adding new styles, colors and sizes daily so please check bask with us to find just what you're looking for.

Will I receive a receipt with my order?

After you complete your order, you will receive an order confirmation email that can be used as a receipt. In addition, your order will be delivered with a packing slip in the box.

How do I know if my order was placed successfully?

Shortly after your order is submitted you will receive an email confirmation. You will also receive a shipping confirmation email once your order has shipped.

Can I change or cancel my order once it has been placed?

It is not always possible to change or cancel an order once it has been placed, as we send items out as soon as possible. Once the order has been processed, you will need to return the original item to obtain a refund and/or place an order for the new product. Please see our Return Policy for additional information. If you have entered an incorrect shipping address, please contact us immediately.

How long before my order gets shipped?

All expedited orders will be processed for shipment immediately. Orders will be shipped same or next business day. You will receive a tracking number along with a shipping confirmation email once your order ships. This email will arrive 1-2 business days after you receive your initial order confirmation email.

When will you be restocking items that you are out of?

Most of our styles are seasonal or limited editions; this means once they sell out they will not be restocked. However, some of our classic styles may be restocked. Please sign up for our newsletter so that we may keep you informed on the latest updates and availability of your favorite styles.

What payment methods do you accept?

We currently accept Visa, MasterCard, Discover Card and PayPal for all orders.

When filling out credit card information, please enter your name exactly as it appears on your card. For our customers’ protection, transactions cannot be processed if the billing information is not 100% accurate.

For questions regarding credit card security, see our Safe Shopping Guarantee.

What is PayPal?

PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in almost 200 countries and regions. One advantage of using PayPal payment method is that it offers fast, safe and easy checkouts, and promises to protect customers from revealing their credit card and other financial information to the merchant. You can sign up for a PayPal account by going to www.paypal.com.

Is it safe to use my credit card on your site?

Yes. We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

For questions regarding credit card security, see our Safe Shopping Guarantee.

Is it safe to use my debit card online?

Yes. Please note that once your transaction is processed, the amount of the transaction will be withdrawn from your account.

Do you charge sales tax on any item?

No sales tax will be charged on purchases shipped within the United States, with the exception of shipments within the State of Florida which is 7%.

Shipping is FREE on all regular priced items, as well as exchanges. For returns there is a $6.95 shipping and handling fee per item. Sale items have a $5.00 flat fee for standard shipping within the Continental US per item, returns are $6.95 per item and Exchanges are FREE.

How long does it take to ship my order?

Therafitshoe.com offers free standard ground shipping within the Continental United States on all regular priced orders placed. Actual shipping time is 3-4 business days depending on your location.

We also offer 2 day expedited shipping service for an additional charge. Standard rates apply.

We want you to have the best possible shopping experience. If you are not completely happy with your purchase, just complete our easy self-service return process.

Do you ship to P.O. boxes?

Yes, we do ship to P.O. Boxes within the United States. Please be sure to enter the accurate address for shipment as we are not responsible for lost merchandise.

Do you ship internationally?

Sorry, but at this time we do not currently ship to addresses outside the United States.

Do you replace defective merchandise?

Yes, we accept defective returns as all items we sell are guaranteed against defects in materials and workmanship for a period of 30 days. A defective return includes any unworn item that is in new condition, still contains original tags and is in the original packaging. Returns will not be accepted if the item exhibits any obvious signs or wear or is not in the condition in which it was received.

If you received defective merchandise, please review our return process or contact our friendly Customer Service Representatives by phone at 1-866-393-9291.

How do I return my order beyond 30 days of the purchase date?

At this time, we are unable to accept merchandise for a return or exchange beyond 30 days of the purchase date. We apologize for any inconvenience this may cause.

We want you to have a happy and pleasant experience shopping with THERAFITSHOE.COM, which is why we pride ourselves in offering you our 'customer satisfaction' policy. We will gladly accept the return or exchange of unworn merchandise (shoes) within 30 days from the date of purchase. Exchanges are FREE; returns are a $6.95 flat fee for shipping and handling per item. (*Apparel is not eligible for return or exchange)!  

Items must be completely unworn, in the same condition as when you received them, and in the original packaging with all items included from the original shoe box you received.

Please follow these steps:

  • Go to www.therafitshoe.com and click on “My Account" at the upper right corner of the page to login to your account.
  • Once you are logged in, click on "My Returns" on the left of the page under “My Account".
  • Click on "Request New Return" at the top of the page.
  • Then select the order you would like to Exchange or Return, then press next.
  • Select the item you would like to Exchange or Return (Exchanges are FREE, Returns have a $6.95 shipping fee per item), then choose the reason for the Exchange or Return in the fields marked "Reason", "Condition" and "Resolution"(Exchange, Refund or Store credit).
  • If this is an exchange please use the "additional comments" box to specify the style & size you would like to exchange for and click "Submit"
  • When the Return or Exchange is submitted you will receive a confirmation email.
 

Enclosed in your received package, there is a Return/Exchange form for your convenience. Pack all merchandise in the original package with a completed return/exchange form. Failure to include a completed form may result in additional processing time.

You will receive an email once your Exchange/Return is approved.

 

  • Once approved go back to your account at www.therafitshoe.com in "My Returns" and print the "Return Packing Slip" and the "Return Shipping Label". Once the package is shipped click on "Confirm Shipping" so that we know your package is on the way.
 

If you are somehow missing a return/exchange form, you can download one from the following link:
 

Download RETURN/EXCHANGE Form here.

Ship to following address:
     Therafitshoe.com
      Att: Returns/Exchange
      1578 NW 165th Street
      Miami Gardens, Florida 33169

Once your return is received and inspected, your exchange will be processed and sent out to you. Please allow 5-7 business days for your exchange to be processed. 

How do I return an item for a Refund?

Items must be completely unworn (shoes), in the same condition as when you received them, and in the original packaging with all items included from the original shoe box you received (*Apparel is not eligible for return or exchange).

Please follow these steps:

  • Go to www.therafitshoe.com and click on “My Account" at the upper right corner of the page to login to your account.
  • Once you are logged in, click on "My Returns" on the left of the page under “My Account".
  • Click on "Request New Return" at the top of the page.
  • Then select the order you would like to Exchange or Return, then press next.
  • Select the item you would like to Exchange or Return, then choose the reason for the Exchange or Return in the fields marked "Reason", "Condition" and "Resolution"(Exchange, Refund or Store credit).
  • If this is an exchange please use the "additional comments" box to specify the style & size you would like to exchange for and click "Submit"
  • When the Return or Exchange is submitted you will receive a confirmation email.

Enclosed in your received package, there is a Return/Exchange form for your convenience. Pack all merchandise in the original package with a completed return/exchange form. Failure to include a completed form may result in additional processing time.

You will receive an email once your Exchange/Return is approved.

  • Once approved go back to your account at www.therafitshoe.com in "My Returns" and print the "Return Packing Slip" and the "Return Shipping Label". Once the package is shipped click on "Confirm Shipping" so that we know your package is on the way.

Once your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10 business days minus $6.95 per item) for return shipping. Please note that depending on your credit card company, it may take an additional 5-10 business days for you to receive the credit to your account.

How do I return a gift that was sent to me?

Please call our customer service team for assistance in returning the item. We will need some information in order to pull up the account from where the gift was purchased (*Apparel is not eligible for return or exchange).

Therafit 100 Percent Happy Guarantee

You cannot obtain a credit for a returned gift item. However, we can process an exchange for you for another item, as long as your returning item (shoes) is unworn, and in its original packaging. Please see our Return Policy for additional information.

In order to expedite the process for you, you can create your own account. Please click on the My Orders link at the top right of the website and begin the process. Otherwise, we will be more than happy to create one for you over the phone.

Submitting a review on your Therafit product is easy. Simply go to our website and select the product you wish to review. Then scroll to the middle of the page and click the section for "REVIEWS". You will then see a section labeled "Write Your Own Review". Fill out the information and click "Submit Review".

Can I get Therafitshoe.com gift certificates and/or gift cards?

Yes! If you're looking for the perfect gift or just doing some last minute shopping, Gift Certificates and Gift Cards are the perfect solution for you! Please go to Therafitshoe.com Gift Certificates and Gift Cards for more information.

How do I use my Gift Certificate/Coupon Code?

Using your code is easy.

  1. Place all of the items you want in your shopping cart.
  2. Under the Grand Total, click "Have a Gift Certificate or Coupon Code? Add it here."
  3. Enter the coupon code in the new box and click "Update Grand Total". Your new total will automatically appear.

Can I still redeem a coupon code if it has expired?

No. We are unable to honor promotion codes or special offers beyond the published expiration date. To receive all our current promotional offers, please join our email list.

If I have misplaced my promotion code and/or coupon can you resend it?

We are unable to resend or retrieve a misplaced promotion code or coupon as many of our promotion codes are single-use and/or customer-specific. We do offer site-wide promotions on a regular basis and recommend joining out email list to ensure you receive all our latest offers.

Does Therafitshoe.com offer a quantity or group discount?

Yes. We are always happy to work with groups to offer a discount on bulk orders of 18 or more pairs of regularly priced items. Please contact our friendly Customer Service Representatives by phone at 1-866-393-9291 for more details.

STILL HAVE QUESTIONS?

You are always welcome to call our friendly shoe experts toll free at 1-866-393-9291 to place an order over the phone.

Our Customer Service Center is open

M-F 10am-4pm EST.

CONTACT US

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